Frequently Asked Questions

Q How long will I have to wait to receive my books?

A Usually orders will be delivered to your door between 1 and 2 weeks from receipt of order, but please allow a maximum of 28 days in busy periods such as Christmas. If your timescale is very tight please email orders@bespokebooks.com and we will endeavour to help.

Q Are any of the books more suitable for a particular age or sex of child?

A The books are equally suitable for a boy or girl. "What A Picnic!" or "The Mystery of the Missing Keys" are more suitable for younger ages, whilst "Alien Adventure" is more suited to older ages. Please see book pages for suggested age ranges.

Q Do the friends or relatives featured within the stories have to be children?

A Ideally. Collectively the groups are sometimes referred to as "children" within the books. One adult, or "Tom the cat" or "Pluto the dog" just about works! Some people even order a book for an adult friend/relative - tongue in cheek.

Q What if I don't know the names of the friends of the child for whom I want to buy a book?

A If you cannot obtain this information, you could consider using the names of the child's brothers or sisters, or cousins. At worst, just give us three names that you like or from a favourite story or film.

Q Why do I need to give you my phone number?

A We may need to contact you to clarify information regarding your order. Your number does not appear in the books and will not be passed on to anyone else.

Q What should I do if any of the details on my confirmatory e-mail are incorrect?

A Contact us by email or phone us immediately with the amendment.

Q How can I be sure that it is safe to use my credit card at your site?

A We have merchant status via Netbanx, a leading on-line banking facility, which promises full security. The padlock icon confirms this. It is also possible to order our products by mailorder and pay by cheque - if you prefer to order in this way, just print off our printable order form, fill it in and send it to us.